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The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we' they think 'team'.
Tom Peters
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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
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Baltimore
Maryland
Team
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Teamw
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More quotes by Tom Peters
Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Good managers have a bias for action.
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There is no such thing as an insignificant improvement.
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Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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If silly things were not done, intelligent things would never happen.
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I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
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Reward excellent failures. Punish mediocre successes.
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I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.
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If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.
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Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
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Only pissed-off people change the world.
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Portability of lots of information should not be underestimated.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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Success requires a persistent misreading of the odds.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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