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Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
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Baltimore
Maryland
Leader
Determined
Two
Critical
Plan
Leadership
Usually
Handling
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Careers
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Events
Leaders
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Integrity may be about little things as much or more than big ones.
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Screw-ups are the mark of excellence.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
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I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.
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If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.
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Hire disrespectful people.
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You can't live life without an eraser.
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It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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What you decide not to do is probably more important that what you decide to do.
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There is no such thing as an insignificant improvement.
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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
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Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.
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We are all Michaelangelos.
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OLD: Be No.1 or No.2 in Your Market. NEW: Find a Niche, Create Something New.
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