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Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.
Tom Peters
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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Infinite
Decade
Possibility
Involves
Quality
Improvement
Living
Excellence
Decades
Message
Messages
Perfection
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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People of all demographic categories and geographic regions will access a good digital library.
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Have you thanked a front-line employee for carrying around a great attitude ... today?
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Leaders do stuff that matters.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.
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Swipe from the best, then adapt.
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Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
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Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
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Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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You can't live life without an eraser.
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I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
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It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
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Effective listening is a professional achievement-achieved only through hard work.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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