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Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Living
Excellence
Decades
Message
Messages
Perfection
Infinite
Decade
Possibility
Involves
Quality
Improvement

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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
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One size NEVER fits all. One size fits one. Period
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If silly things were not done, intelligent things would never happen.
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Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
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Leaders do stuff that matters.
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Had Twitter been invented earlier, my books would have been shorter.
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Take someone NEW AND WEIRD to lunch today
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Success requires a persistent misreading of the odds.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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We are all Michaelangelos.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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When you choose a managerial path, you are choosing to devote your life to people. Period.
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Have you thanked a front-line employee for carrying around a great attitude ... today?
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Execution Excellence! (Show up on time! Leave last!)
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