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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Humans
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Idiosyncratic
Unique
Irrational
Leadership
Perceive
Emotional
Educational
Term
Customers
Funny
Totally
Ends
Perception
Human
Service
More quotes by Tom Peters
If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.
Tom Peters
Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
Tom Peters
Don't settle for less than is possible.
Tom Peters
Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
Tom Peters
Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
Tom Peters
As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
Tom Peters
My half-baked reading of history is that we continue to go through these waves of entrepreneurial explosion followed by merger mania and consolidation. Out of that come big sluggish companies that eventually collapse under the weight of what they've created, and are killed off by the next wave of entrepreneurs.
Tom Peters
Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
Tom Peters
When you choose a managerial path, you are choosing to devote your life to people. Period.
Tom Peters
Are you placing enough interesting, freakish, long shot, weirdo bets?
Tom Peters
Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
Tom Peters
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
Tom Peters
To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that overcome such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingl
Tom Peters
A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
Tom Peters
To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
Tom Peters
Swipe from the best, then adapt.
Tom Peters
OPPORTUNITY is not knocking. It is pounding on your door.
Tom Peters
Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.
Tom Peters
I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
Tom Peters
Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.
Tom Peters
