Quote

Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

Tom Peters

Change background

T
T
T

Change font

TAGS & TOPICS

Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Funny
Totally
Ends
Perception
Human
Service
Humans
Terms
Idiosyncratic
Unique
Irrational
Leadership
Perceive
Emotional
Educational
Term
Customers

More quotes by Tom Peters

Image
Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
Tom Peters
Image
The simple act of paying positive attention to people has a great deal to do with productivity.
Tom Peters
Image
People of all demographic categories and geographic regions will access a good digital library.
Tom Peters
Image
Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
Tom Peters
Image
Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
Tom Peters
Image
As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
Tom Peters
Image
Screw-ups are the mark of excellence.
Tom Peters
Image
The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
Tom Peters
Image
He who makes the quickest, coolest prototypes reigns!
Tom Peters
Image
I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
Tom Peters
Image
Only pissed-off people change the world.
Tom Peters
Image
Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.
Tom Peters
Image
The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
Tom Peters
Image
Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
Tom Peters
Image
South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.
Tom Peters
Image
Success requires a persistent misreading of the odds.
Tom Peters
Image
Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
Tom Peters
Image
You have to stand out if you want to move up.
Tom Peters
Image
I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
Tom Peters
Image
A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
Tom Peters