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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Leadership
Perceive
Emotional
Educational
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Customers
Funny
Totally
Ends
Perception
Human
Service
Humans
Terms
Idiosyncratic
Unique
Irrational
More quotes by Tom Peters
Only pissed-off people change the world.
Tom Peters
Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
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The simple act of paying positive attention to people has a great deal to do with productivity.
Tom Peters
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
Tom Peters
If no one is pissed-off with you then you are dead but just haven't figured it out yet.
Tom Peters
Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
Tom Peters
Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
Tom Peters
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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He who makes the quickest, coolest prototypes reigns!
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If silly things were not done, intelligent things would never happen.
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What you decide not to do is probably more important that what you decide to do.
Tom Peters
Hire disrespectful people.
Tom Peters
But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
Tom Peters
Excellent firms don't believe in excellence - only in constant improvement and constant change.
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Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. This valley is loaded to the gills with a whole lot of totally insane people who honest to God believe that they can be the next Bill Gates or the next Scott McNealy. And that is genuinely stupid.
Tom Peters
OPPORTUNITY is not knocking. It is pounding on your door.
Tom Peters
Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?
Tom Peters
Transforming leadership, [is defined as] leadership that builds on man's need for meaning, leadership that creates institutional purpose ... he is the value-shaper, the exemplar, the maker of meanings ... he is the true artist, the true pathfinder.
Tom Peters
People of all demographic categories and geographic regions will access a good digital library.
Tom Peters
