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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Human
Service
Humans
Terms
Idiosyncratic
Unique
Irrational
Leadership
Perceive
Emotional
Educational
Term
Customers
Funny
Totally
Ends
Perception
More quotes by Tom Peters
Screw-ups are the mark of excellence.
Tom Peters
A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
Tom Peters
The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
Tom Peters
To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that overcome such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingl
Tom Peters
Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.
Tom Peters
Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
Tom Peters
If silly things were not done, intelligent things would never happen.
Tom Peters
If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
Tom Peters
Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
Tom Peters
I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
Tom Peters
Hire attitude train skills.
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Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
Tom Peters
Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
Tom Peters
The world has not just turned upside down. It is turning in every which way at an accelerating pace.
Tom Peters
Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
Tom Peters
Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. This valley is loaded to the gills with a whole lot of totally insane people who honest to God believe that they can be the next Bill Gates or the next Scott McNealy. And that is genuinely stupid.
Tom Peters
If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.
Tom Peters
Forget all the conventional 'rules' but one. There is one golden rule: Stick to topics you deeply care about and don't keep your passion buttoned inside your vest. An audience's biggest turn-on is the speaker's obvious enthusiasm. If you are lukewarm about the issue, forget it!
Tom Peters
You can't think your way out of a box you've got to act.
Tom Peters
All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
Tom Peters
