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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Funny
Totally
Ends
Perception
Human
Service
Humans
Terms
Idiosyncratic
Unique
Irrational
Leadership
Perceive
Emotional
Educational
Term
Customers
More quotes by Tom Peters
The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
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In the great city of San Francisco, where I used to live, at 2 in the morning every other Victorian house has somebody who is writing the great American novel. And the city is not loaded with James Joyces or Virginia Woolfs. But entrepreneurship is about distorted views of reality.
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The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.
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You have to stand out if you want to move up.
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The world has not just turned upside down. It is turning in every which way at an accelerating pace.
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An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
Tom Peters
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
Tom Peters
One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call the other digital divide.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
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The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.
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Are you placing enough interesting, freakish, long shot, weirdo bets?
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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Portability of lots of information should not be underestimated.
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Give a lot, expect a lot, and if you don't get it, prune.
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You can't think your way out of a box you've got to act.
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If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
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Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
Tom Peters
