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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Athletes
Craft
Crafts
Athlete
Approach
Work
Obsessively
Way
Consummate
Pros

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One size NEVER fits all. One size fits one. Period
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
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Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.
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The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
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Design is so critical it should be on the agenda of every meeting in every single department.
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I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
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OPPORTUNITY is not knocking. It is pounding on your door.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
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Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Formula for success: Underpromise and overachieve.
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Lavish credit on anyone and everyone who helped you the least bit.
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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When you choose a managerial path, you are choosing to devote your life to people. Period.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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I am my clients. I am defined by who I do business with.
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Inspiring visions rarely (I'm tempted to say never) include numbers.
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