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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
Tom Peters
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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
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Baltimore
Maryland
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More quotes by Tom Peters
Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
Tom Peters
Organizations exist to serve. Period. Leaders live to serve. Period.
Tom Peters
Give a lot, expect a lot, and if you don't get it, prune.
Tom Peters
As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
Tom Peters
To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that overcome such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingl
Tom Peters
Lavish credit on anyone and everyone who helped you the least bit.
Tom Peters
To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
Tom Peters
Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. This valley is loaded to the gills with a whole lot of totally insane people who honest to God believe that they can be the next Bill Gates or the next Scott McNealy. And that is genuinely stupid.
Tom Peters
Design is so critical it should be on the agenda of every meeting in every single department.
Tom Peters
Lists simplify, clarify, edify.
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Collections of books and other documents, either printed or electronic, are a form of congregation.
Tom Peters
Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
Tom Peters
The unthinkable is thinkable. No: likely.
Tom Peters
Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
Tom Peters
Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
Tom Peters
I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
Tom Peters
It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
Tom Peters
Integrity may be about little things as much or more than big ones.
Tom Peters
I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.
Tom Peters