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Good managers have a bias for action.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Biased
Bias
Managers
Prejudice
Management
Action
Good

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Lists simplify, clarify, edify.
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Formula for success: Underpromise and overachieve.
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If not excellence, what? If not excellence now, when?
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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What gets measured gets done.
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My half-baked reading of history is that we continue to go through these waves of entrepreneurial explosion followed by merger mania and consolidation. Out of that come big sluggish companies that eventually collapse under the weight of what they've created, and are killed off by the next wave of entrepreneurs.
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I am my clients. I am defined by who I do business with.
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MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.
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I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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I think it's wonderful to save the world, but you need to be part of the world, too.
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Hire for attitude. Train for skill... More
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Don't settle for less than is possible.
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I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
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Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
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A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
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