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The simple act of paying positive attention to people has a great deal to do with productivity.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
People
Paying
Simplicity
Positive
Deal
Deals
Attention
Simple
Great
Productivity

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Had Twitter been invented earlier, my books would have been shorter.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.
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Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
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Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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If not excellence, what? If not excellence now, when?
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