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Excellent firms don't believe in excellence - only in constant improvement and constant change.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Educational
Kaizen
Customers
Retention
Perfection
Firms
Constant
Loyalty
Quality
Improvement
Inspirational
Excellence
Change
Excellent
Believe
Firm
More quotes by Tom Peters
The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
Tom Peters
Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
Tom Peters
I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
Tom Peters
The world has not just turned upside down. It is turning in every which way at an accelerating pace.
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To sell is above all to master the art and science of listening.
Tom Peters
For me, reading is reading.
Tom Peters
The drive for control, or the perception thereof, is truly the strongest force in human nature.
Tom Peters
Formula for success: Underpromise and overachieve.
Tom Peters
An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
Tom Peters
When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
Tom Peters
Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
Don't settle for less than is possible.
Tom Peters
All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
Tom Peters
There's nobody in the world that wouldn't change places with the Americans. The economy is phenomenally large, the entrepreneurial class is very alive and very well, the universities, despite budget problems, still turn out something like 90 percent of the refereed academic and technical articles in the world. There's a lot on everybody's agenda.
Tom Peters
You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
Tom Peters
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Tom Peters
If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.
Tom Peters
Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.
Tom Peters
When you choose a managerial path, you are choosing to devote your life to people. Period.
Tom Peters
I am my clients. I am defined by who I do business with.
Tom Peters
