Its intuition that works. Just intuition.

Its intuition that works. Just intuition.Waterstones was aimed at me. I knew that I wanted, and badly needed in my life, bookshops just like the ones I was creating. I simply assumed that plenty of other people, no doubt of wildly differing demographics, would find once they saw them that they wanted them too. Well - they did.

Anyone who tells you they know the future is telling you the most grotesque lie, because none of us do.

I believe that the mindset that allows you to spend your working life thanking and congratulating people rather than being unpleasant to them is the mainstay of good leadership.