I believe that the mindset that allows you to spend your working life thanking and congratulating people rather than being unpleasant to them is the mainstay of good leadership.

Anyone who tells you they know the future is telling you the most grotesque lie, because none of us do.

Its intuition that works. Just intuition.Waterstones was aimed at me. I knew that I wanted, and badly needed in my life, bookshops just like the ones I was creating. I simply assumed that plenty of other people, no doubt of wildly differing demographics, would find once they saw them that they wanted them too. Well - they did.

Its intuition that works. Just intuition.