If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people he urged me to go in that direction.

When a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens.

I'm sure that being an applicant from the American School in Vienna helped get me into all seven colleges I applied to.

The way to really create justice for workers in America is to create job growth.

Typically you see the home office think up some great program but doesn't think through implementation at the store level.