It's P for Progress not R for Recovery.

There's no abhorrence about wearing M&S. We just haven't been delighting the girls.

I want to please every woman, every time.

Ultimately, growth is essential for increasing a company's value.

If you are not online, people look at you askance. I think in three to four years' time people will look equally askance at you if you haven't got the ability for consumers to buy what they want, where they want and how they want.

We face a dilemma because although everybody is better off than they've ever been at any time in our history, we've also got the biggest gap between the rich and the poor that we've ever had, and we've potentially got a planet which is going to go bust any day.

I don't believe in retirement.

I am absolutely a free marketeer and I believe the creation of wealth is a good thing and anyone who doesn't really needs to have their head examined - otherwise where are we going to get the schools, the roads, the universities, the third runway, dare I say it?

There is a responsibility on all companies to look at the quantum of pay and the relationship between the top and the bottom.

Customers want good value, but they care more than ever how food and clothing products are made.

When my mother died, my father was in a crisis, my sister was in a crisis, everyone was in a crisis. I went round the night my mother was lying in the kitchen, and I organised everything, from the undertaker to the funeral... I looked after everybody, I sorted it all out and Ive done so ever since.

I have always been an advocate and was, in my last job at M&S, a supporter of the Al Gore dictum that a sustainable business can be a profitable business. We were the first sizeable company in the UK to prove that was the case.

Was I the best husband? No. And I regret it.