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Frustration is a function of our expectations.

Stephen Covey

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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Frustration
Expectations
Function

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The only way we can handle change around us is to know what is changeless about ourselves
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To judge someone before understanding that person is a form of human rejection and feeds upon itself. It intensifies personal insecurities, necessitating more judgment (prejudice) and less understanding. The processes continue in this vicious cycle.
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Effective people stay out of Quadrants III and IV because, urgent or not, they aren't important. They also shrink Quadrant I down to size by spending more time in Quadrant II...Quadrant II is the heart of effective personal management.
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The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life.
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There is so much we can do to render service, to make a difference in the world - no matter how large or small our circle of influence.
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Our behavior is governed by principles. Living in harmony with them brings positive consequences violating them brings negative consequences.
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Strategy is important, but trust is the hidden variable. On paper you can have clarity around your objectives, but in a low-trust environment, your strategy won't be executed.
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The only person over whom you have direct and immediate control is yourself. The most important assets to develop, preserve and enhance, therefore, are your own capabilities. And no one can do it for you. You must cultivate the habit of leadership effectiveness for yourself - and doing so will be the single best investment you will ever make.
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Everyone has values even criminal gangs have values. Values govern people's behavior but principles govern the consequences of those behaviors.
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It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity.
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If we want to make relatively minor changes in our lives, we can perhaps appropriately focus on our attitudes and behaviors. But if we want to make significant, quantum change, we need to work on our basic paradigms.
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I know it is possible not only to restore trust but to actually enhance it. The difficult things that we got through with the important people in our lives can become fertile ground for the growth of enduring trust - trust that is actually stronger because it's been tested and proved through challenge.
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Improve relationships with others by assuming that they can hear everything you say about them
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It's not that we ignore our weaknesses rather, we make our weaknesses irrelevant by working effectively with others so that we compensate for our weaknesses through their strengths and they compensate for their weaknesses through our strengths.
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The reality is that everybody makes mistakes. The issue isn't whether you will make them, it's what you will do about them. It's whether you will choose the path of humility and courage or the path of ego and pride.
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When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.
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When the trust account is high, communication is easy, instant, and effective.
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If we can't make and keep commitments to ourselves as well as to others, our commitments become meaningless.
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The key to motivation is motive.
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We don't invent our missions, we detect them.
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