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Building and repairing relationships are long-term investments.

Stephen Covey

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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Term
Long
Repairing
Investments
Investment
Relationships
Building

More quotes by Stephen Covey

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Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won't necessarily rescue a poor strategy, low trust will almost always derail a good one.
Stephen Covey
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Effective communication is built on the cement of trust. And trust is based on trustworthiness, not politics.
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
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Retire from your job but never from meaningful projects. If you want to live a long life, you need eustress, that is, a deep sense of meaning and of contribution to worthy projects and causes, particularly, your intergenerational family.
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We could not have gotten where we are without coming the way we came.
Stephen Covey
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Sometimes poor behavior is simply bad execution of good intent.
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We develop our character muscles by overcoming challenges and obstacles.
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While values drive behaviors, principles govern consequences.
Stephen Covey
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True leadership is moral authority, not formal authority. Leadership is a choice, not a position. The choice is to follow universal timeless principles, which will build trust and respect from the entire organization. Those with formal authority alone will lose this trust and respect.
Stephen Covey
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To ignore the unexpected (even if it were possible) would be to live without opportunity, spontaneity, and the rich moments of which life is made.
Stephen Covey
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Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.
Stephen Covey
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Nothing is as fast as the speed of trust. Nothing is as fulfilling as a relationship of trust. Nothing is as inspiring as an offering of trust. Nothing is as profitable as the economics of trust. Nothing has more influence than a reputation of trust.
Stephen Covey
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Our behavior is a function of our decisions, not our conditions.
Stephen Covey
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Management is efficiency in climbing the ladder of success leadership determines whether the ladder is leaning against the right wall.
Stephen Covey
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We all go through stages. Concerns about appearances, making good impressions, being popular, comparing yourself to others, having unbridled ambition, wanting to make money, striving to be recognized and noticed and trying to establish yourself, all fade as your responsibilities and character grow.
Stephen Covey
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We can act instead of being acted upon.
Stephen Covey
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It's better to be trusted than to be liked.
Stephen Covey
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Start small, make a promise and keep it. Then, make larger promises and keep them. Eventually, your honor will become greater than your moods or your circumstances, which includes your medical condition and other people's stereotypic observations. Once you overcome this comparison based mentality, your confidence will soar.
Stephen Covey
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A long, healthy, and happy life is the result of making contributions, of having meaningful projects that are personally exciting and contribute to and bless the lives of others.
Stephen Covey
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Effective interdependence can only be built on true independence.
Stephen Covey