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Strategy is important, but trust is the hidden variable. On paper you can have clarity around your objectives, but in a low-trust environment, your strategy won't be executed.
Stephen Covey
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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Environment
Variables
Around
Objectives
Important
Clarity
Hidden
Strategy
Lows
Paper
Variable
Trust
Executed
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Empathy takes time, and efficiency is for things, not people.
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A life of integrity is the most fundamental source of personal worth.
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Balance isn't either/or it's 'and'.
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Ineffective people live day after day with unused potential.
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It's better to be humbled by the word than by the force of circumstances.
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Response-ability is the ABILITY to choose our response to any circumstance or condition.
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We judge ourselves by our intentions. And others by their actions.
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When we value correct principles, we have truth - a knowledge of things as they are.
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Over time, I have come to this simple definition of leadership: Leadership is getting results in a way that inspires trust.
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Interdependence is a choice only independent people can make
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
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When the trust account is high, communication is easy, instant, and effective.
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The key to acting with integrity is to simply stop playing the game.
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Your most important work is always ahead of you, never behind you.
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How you treat the one reveals how you regard the many, because everyone is ultimately a one.
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You can retire from a job, but don't ever retire from making extremely meaningful contributions in life.
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When people seriously undertake to identify what really matters most to them in their lives, what they really want to be and do, they become very reverent. They start to think in larger terms than today and tomorrow.
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When you make a commitment to yourself, do so with the clear understanding that you're pledging your integrity.
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In the long run, you can never accomplish a worthy end with an unworthy means.
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Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won't necessarily rescue a poor strategy, low trust will almost always derail a good one.
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