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Without exception, empathy is always appropriate.

Stephen Covey

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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Exception
Empathy
Appropriate
Without
Always

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Love is a verb. Love – the feeling – is the fruit of love, the verb. So love her. Sacrifice. Listen to her. Empathize. Appreciate. Affirm her.
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The role of the leader is to foster mutual respect and build a complementary team where each strength is made productive and each weakness irrelevant.
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It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity.
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
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Most people struggle with life balance simply because they haven't paid the price to decide what is really important to them.
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There is so much we can do to render service, to make a difference in the world - no matter how large or small our circle of influence.
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Only as we keep an open communication with our deep inner life will we have the wisdom to make effective choices.
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we're responsible for our own lives.
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Fundamentally, we are a product of choice, not nature (genes) or nurture (upbringing, environment).
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The key is taking responsibility and initiative, deciding what your life is about and prioritizing your life around the most important things.
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If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.
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Building and repairing relationships are long-term investments.
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When I started teaching I realized that I had never had such a level of satisfaction and such a feeling of fulfillment and sense of contribution. Just like that. But, usually it's more cumulative, slow, evolutionary and less revolutionary.
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Response-ability is the ABILITY to choose our response to any circumstance or condition.
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If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.
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But until a person can say deeply and honestly, I am what I am today because of the choices I made yesterday, that person cannot say, I choose otherwise.
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Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect.
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The worldly fountain does not breed spiritual depth.
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Perhaps a sense of possessing needs to come to come before a sense of genuine sharing.
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We could not have gotten where we are without coming the way we came.
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