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Give no answer to contentious arguments or irresponsible accusations. Let such things fly out open windows until they spend themselves.

Stephen Covey

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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Give
Arguments
Giving
Windows
Things
Argument
Window
Answer
Accusations
Spend
Contentious
Answers
Accusation
Open
Irresponsible

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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
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People can't live with change if there's not a changeless core inside them.
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I think the most significant work we'll do in our whole life, in our whole world is done within the four walls of our home.
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Doing the right things for the right reason in the right way is the key to Quality of Life!
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The key to creating passion in your life is to find your unique talents, and your special role and purpose in the world.
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The commitments we make to ourselves and to others, and our integrity to those commitments, is the essence and clearest manifestation of our proactivity.
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It's not that we ignore our weaknesses rather, we make our weaknesses irrelevant by working effectively with others so that we compensate for our weaknesses through their strengths and they compensate for their weaknesses through our strengths.
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There's strong data that, within companies, the No. 1 reason for ethical violations is the pressure to meet expectations, sometimes unrealistic expectations.
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But until a person can say deeply and honestly, I am what I am today because of the choices I made yesterday, that person cannot say, I choose otherwise.
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You can't have the fruits without the roots. It's the principle of sequencing: Private Victories proceed Public Victories. Self-mastery and self-discipline are the foundation of good relationships with others.
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Effective leadership is putting first things first. Effective management is discipline, carrying it out.
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Frustration is a function of our expectations, and our expectations are often a reflection of the social mirror rather than our own values and priorities.
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Satisfied needs do not motivate. It's only the unsatisfied need that motivates. Next to physical survival, the greatest need of a human being is psychological survival - to be understood, to be affirmed, to be validated, to be appreciated.
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The great apparent dichotomy is that the more we give, the more we get.
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In the absence of wake-up calls, many of us never really confront the critical issues of life.
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What difference would a clear vision of my principles, values, and ultimate objectives make in the way I spend my time?
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Happen to things, don't let things happen to you
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It's not what people do to us that hurts us. In the most fundamental sense, it is our chosen response to what they do to us that hurts us.
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Affirm people. Affirm your children. Believe in them, not in what you see but in what you don't see - their potential.
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By behaving in ways that build trust with one, you build trust with many.
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