Quote

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Stephen Covey

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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Greater
Leadership
Recovery
Difficult
Took
Situations
Problem
Creation
Companies
Many
Trust
Inspiring
Even
Issues
Service
Way
Head
Worked
Restored
Situation
Confidence
Catalyst
Company
Became
Involving

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Instead, I have an abundance mentality: When people are genuinely happy at the successes of others, the pie gets larger.
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More essential than working on attitudes and behaviors is examining the paradigms out of which those attitudes and behaviors flow.
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When I started teaching I realized that I had never had such a level of satisfaction and such a feeling of fulfillment and sense of contribution. Just like that. But, usually it's more cumulative, slow, evolutionary and less revolutionary.
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By centering our lives on timeless, unchanging principles, we create a fundamental paradigm of effective living. It is the center that puts all other centers in perspective.
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Link yourself to your potential, not to your past.
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People who end up with the good jobs are the proactive ones who are solutions to problems, not problems themselves, who seize the initiative to do whatever is necessary to get the job done.
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Retire from your job but never from meaningful projects. If you want to live a long life, you need eustress, that is, a deep sense of meaning and of contribution to worthy projects and causes, particularly, your intergenerational family.
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The character ethic, which I believe to be the foundation of success, teaches that there are basic principles of effective living, and that people can only experience true success and enduring happiness as they learn and integrate these principles into their basic character.
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The way we see the problem is the problem.
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When you have a challenge and the response is equal to the challenge, that's called 'success'. But once you have a new challenge, the old, once-successful response no longer works. That's why it is called a 'failure'.
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The key to acting with integrity is to simply stop playing the game.
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Moving along the upward spiral requires us to learn, commit, and do on increasingly higher planes. We deceive ourselves if we think that any one of these is sufficient. To keep progressing, we must learn, commit, and do-learn, commit, and do-and learn, commit, and do again.
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You basically get what you reward. If you want to achieve the goals and reflect the values in your mission statement, then you need to align the reward system with these goals and values.
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When you have too many top priorities, you effectively have no top priorities.
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At some time in your life, you probably had someone believe in you when you didn't believe in yourself.
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Love - the feeling - is a fruit of love, the verb.
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The key to the 99 is the one. Or, put another way, the key to the group is the one individual. Think about the one, talk to the one, regard the one, serve the one. If you are sincere and constant, you will discover that gradually your influence with the many will be magnified.
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Be part of the solution, not part of the problem.
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Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.
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What one thing could you do in your personal and professional life that, if you did on a regular basis, would make a tremendous positive difference in your life? Quadrant II activities have that kind of impact. Our effectiveness takes quantum leaps when we do them.
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