Quote

When we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily.

Stephen Covey

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Stephen Covey
Age: 79 †
Born: 1932
Born: October 24
Died: 2012
Died: July 16
Author
Businessperson
Professor
Writer
Salt Lake City
Utah
Stephen Richards Covey
Understand
Communication
Speak
Begin
Others
Understood
Reply
True
Listen
Openly
Come
Building
Intent
Much
Relationship
Naturally
Rather
Opportunities
Opportunity
Easily

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Improve relationships with others by assuming that they can hear everything you say about them
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The enemy of the best is often the good.
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To listen with empathy is the most important human skill.
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Trust is the glue in relationships and organizations
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It's sometimes a painful process. It's a change that has to be motivated by a higher purpose, by the willingness to subordinate what you think you want now for what you want later.
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I see myself living by correct principles and accomplishing worthy purposes. One of my favorite quotes is, The greatest battles of life are fought out every day in the silent chambers of one's own soul. (David O. McKay).
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True leadership is moral authority, not formal authority. Leadership is a choice, not a position. The choice is to follow universal timeless principles, which will build trust and respect from the entire organization. Those with formal authority alone will lose this trust and respect.
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Whether we are aware of it or not, whether we are in control of it or not, there is a first creation to every part of our lives. We are either the second creation of our own proactive design, or we are the second creation of other people's agendas, of circumstances, or of past habits.
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When your happiness comes primarily from the happiness of others, you know you have moved from a 'me' experience to a 'we' experience. And the whole problem-solving and opportunity-seizing process changes.
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Seek first to understand, then to be understood.
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Studies have identified a significant 'skills gap' between what students are currently being taught and the skills employers are seeking in today's global economy. Our children must be better prepared than they are now to meet the future challenges of our ever-changing world.
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A life of integrity is the most fundamental source of personal worth.
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If I really want to improve my situation, I can work on the one thing over which I have control - myself.
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As we make and keep commitments, even small commitments, we begin to establish an inner integrity that gives us the awareness of self-control and the courage and strength to accept more of the responsibility for our own lives. By making and keeping promises to ourselves and others, little by little, our honor becomes greater than our moods.
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You basically get what you reward. If you want to achieve the goals and reflect the values in your mission statement, then you need to align the reward system with these goals and values.
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The universal elements are integrity, vision, discipline, passion, governed by conscience. Conscience has been educated through studying and pondering the universal, timeless principles of all six major world religions.
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The problems in life come when we're sowing one thing and expecting to reap something entirely different.
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Frustration is a function of our expectations, and our expectations are often a reflection of the social mirror rather than our own values and priorities.
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