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The best time to do great customer service is when a customer is upset.

Seth

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Seth
Age: 62
Born: 1962
Born: September 16
Cartoonist
Comics Artist
Clinton
Ontario
Gregory Gallant
Upset
Customers
Service
Business
Best
Great
Time
Customer

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You can spend your time on stage pleasing the heckler in the back, or you can devote it to the audience that came to hear you perform.
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It takes a lot of guts to stop measuring things that are measurable, and even more guts to create things that don't measure well by conventional means.
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As an organization grows and succeeds, it sows the seeds of its own demise by getting boring.
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The Internet is going to change marketing before it changes almost anything else, and old marketing will die in its path.
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Anyone who takes responsibility for getting something done is welcome to ask for the authority to do it.
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It is not virtuous in any way to put yourself down, or to punish yourself, because you do not feel you have lived up to your best behavior at any given time.
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The basic idea of karma is not punishment. Karma presents the opportunity for development to make use of opportunities that were not taken advantage of, to fill in gaps of ignorance, to enlarge understanding through experience, to do what should be done.
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You must realize that what you are cannot be seen in a mirror. What you see in a mirror is but a dim reflection of your true reality.
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Don't worry about your stuff. Worry about making meaning instead.
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It's not enough to be aware of the domain you're working in, you need to understand it. Noticing things and being curious about how they work is the single most common trait I see in creative people. Once you can break the components down, you can put them back together into something brand new.
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The magical approach is indeed the natural approach to life's experience. It is the adult version of childhood knowledge, the human version of the animals' knowledge, the conscious version of 'unconscious' comprehension.
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You will not understand your part within the framework of nature until you actually see yourselves in danger of tearing it apart.
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If you're considering word of mouth, stability and lifetime value, it's almost always true that the easier it is to get someone's attention, the less it's worth.
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Consciousness is, among other things, a spontaneous exercise in creativity.
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Stop advertising and start innovating.
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Giving your team cover for their cowardice is foolish. Give them a platform for bravery instead.
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Extraordinary benefits accrue to the tiny minority of people who are able to push just a tiny bit longer than most.
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In the next life you will be working with those attitudes that are now yours.
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When your ideas about yourself change, so does your experience.
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My mother-in-law is obsessed with clowns.
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