Quote

Without people pushing against your quest to do something worth talking about, it's unlikely to be worth the journey. Persist.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Persist
Pushing
Journey
Worth
Talking
Without
Quests
Something
Quest
People
Unlikely

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The only purpose of customer service is to change feelings.
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It's easy to pretend expertise when there's no data to contradict you.
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You market when you hire and when you fire. You market when you call tech support, and you market every time you send a memo.
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When you think about Uber and Airbnb and the other companies that are turning things upside down, Uber isn't big 'cause they ran a lot of ads. They're big because someone took out their iPhone and said to their friend, watch this, and pressed a button and a car pulled up.
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Human nature is to need a map. If you’re brave enough to draw one, people will follow.
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That's your opportunity - to approach your work in a way that generates unique learning and interactions that are worth sharing.
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People talking about you is far more effective than talking about yourself.
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You can listen to what people say, sure. But you will be far more effective if you listen to what people do.
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