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You can listen to what people say, sure. But you will be far more effective if you listen to what people do.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Listen
Sure
Success
People
Effectiveness
Observing
Entrepreneur
Effective
Listening

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By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.
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Saying 'no' or even 'stop' is the hallmark of the professional you want on your team.
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Change is not a threat, it's an opportunity. Survival is not the goal, transformative success is.
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Measurement is fabulous. Unless you're busy measuring what's easy to measure as opposed to what's important
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It's much easier to spend a lot of time making your microphone louder than it is working on making your message more compelling.
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No, the only way to know what people think is to watch what they do, not what they say. Do they come back for more? Do you cause them to change their behavior? Can you make them smile?
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Good marketers measure.
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Competence is no longer a scarce commodity.
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There's no shortage of great ideas. There's a shortage of execution.
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Organizations that destroy the status quo win. Whatever the status quo is, changing it gives you the opportunity to be remarkable.
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We have little choice but to move beyond quality and seek remarkable, connected, and new. Remarkable, as you've already figured out, demands initiative.
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No is the foundation that we can build our yes on.
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The instinct to produce great work doesn't require a fancy notebook.
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When kids grow up wanting to be you, you matter.
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That the horrible Zika virus or HIV, we can look at what it means to be patient zero, what it means to need not much contact to spread, and all of those things follow into the way ideas spread.
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