Quote

Teaching young people to sell is a priceless gift.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Young
People
Priceless
Sell
Sells
Gift
Teaching

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By the time there is a case study about your industry, you are already too late.
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I find that I have about six bloggable ideas a day. I also find that writing twice as long a post doesn't increase communication, it usually decreases it. And finally, I found that people get antsy if there are unread posts in their queue.
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The only purpose of customer service is to change feelings.
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You're competing against people in a state of flow, people who are truly committed, people who care deeply about the outcome.
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What you do for a living is not be creative, what you do for a living is ship.
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That's your opportunity - to approach your work in a way that generates unique learning and interactions that are worth sharing.
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If you treat your employees like mushrooms (keep them in the dark and regularly throw crap on them), it's entirely likely you will get precisely the work you deserve in return.
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The problem with holding a grudge is that your hands are then too full to hold onto anything else. It might be the competition or a technology or the lousy things that someone did a decade ago. None of it is going to get better as a result of revisiting the grudge.
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Without a specific reason for the consumer to behave, without a reward or benefit, the overwhelmed consumer will refuse.
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People are not afraid of failure, they're afraid of blame.
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