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By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.
Seth Godin
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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
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Fire
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Firing
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Will you succeed because you are more well-rounded than others? Because you fit in better than everyone else? Bloody unlikely. We succeed when we are trusted to be the best at what we do.
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Discomfort brings engagement and change. Discomfort means you're doing something that others were unlikely to do, because they're hiding out in the comfortable zone. When your uncomfortable actions lead to success, the organization rewards you and brings you back for more.
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You can game the social media in the short run, but not for long.
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Getting picked is fine if it happens to you. But it's not a plan. It's a version of waiting and hoping.
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Instead of working so hard to prove the skeptics wrong, it makes a lot more sense to delight the true believers. They deserve it, after all, and they're the ones that are going to spread the word for you.
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The way to work with a bully is to take the ball and go home. First time, every time. When there's no ball, there's no game. Bullies hate that. So they'll either behave so they can play with you or they'll go bully someone else.
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Is it worth getting one more tweet out, or putting your phone down and doing something that is worth tweeting?
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I think creativity is better described as failing repeatedly until you get something right.
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The opposite of coherent is interesting.
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Successful people fail often, and, worth noting, learn more from that failure than everyone else.
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If you're not willing to face the abyss of choice, you will almost certainly not spend enough time dancing with opportunity.
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The only thing worse than starting something and failing... is not starting something.
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When kids grow up wanting to be you, you matter.
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It's easy to pretend expertise when there's no data to contradict you.
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Don't scale because you think there's a pot of gold over that rainbow. Scale because you're ready and eager to do heroic work, every day, forever.
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Measurement is fabulous. Unless you're busy measuring what's easy to measure as opposed to what's important
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When the room brightens when you walk in, you matter.
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The cost of being wrong is less than the cost of doing nothing.
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