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The only purpose of customer service is to change feelings.
Seth Godin
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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Change
Customer
Educational
Customers
Service
Purpose
Feelings
More quotes by Seth Godin
If there isn't a good reason, go home. If there is, then do something ... loud, now, and memorable.
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The easiest way to thrive as an outlier is to avoid being one. At least among your most treasured peers. Surround yourself with people in at least as much of a hurry, at least as inquisitive, at least as focused as you are.
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... outsiders are way more likely to approach your organization with fabulous projects if they think they're likely to both get a good reception and succeed when they get to market.
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The only way to get what you're worth is to stand out, to exert emotional labor, to be seen as indispensable, and to produce interactions that organizations and people care deeply about.
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Habits are where our lives and careers and bodies are made.
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If you can't sell to 1 in 1000, why market to a million?
Seth Godin
The first rule of doing work that matters: Go to work on a regular basis.
Seth Godin
Competence is the enemy of change!
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Basically you create your experience through your beliefs about yourself and the nature of reality. Another way to understand this is to realize that you create your experiences through your expectations.
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The combination of passion and art is what makes someone a linchpin.
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Who gets to decide what you want?
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As long as you want to please everyone, you won't please anyone.
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Our best work can't possibly appeal to the average masses, only our average work can. Finding the humility to happily walk away from those that don't get it unlocks our ability to do great work.
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Just because something is easy to measure doesn't mean it's important.
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It's clearly more fun to make the rules than to follow them.
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The reason you might choose to embrace the artist within you now is that this is the path to (cue the ironic music) security.
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The market and the consumer and idea trump the system.
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I'm not a psychopath-I'm wearing a tie!
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Books work as an art form (and an economic one) because they are primarily the work of an individual.
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When you can swim, who cares how deep the water is?
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