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The only purpose of customer service is to change feelings.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Customers
Service
Purpose
Feelings
Change
Customer
Educational

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Transferring your passion to your job is far easier than finding a job that happens to match your passion.
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Trust is precious and easily wasted, and guessing is a lousy foundation for future progress.
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Once you free yourself from the need for perfect acceptance, it's a lot easier to launch work that matters.
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The easiest way to thrive as an outlier is to avoid being one. At least among your most treasured peers. Surround yourself with people in at least as much of a hurry, at least as inquisitive, at least as focused as you are.
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If you could do tomorrow over again, would you?
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Many people believe that great designers get great clients. It's the other way around.
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The first step to getting good is admitting that you aren't (yet).
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Successful people fail often, and, worth noting, learn more from that failure than everyone else.
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And it doesn't matter to me whether you're running a coffee shop or you're an intellectual or you're in business or flying hot air balloons. People who can spread ideas, regardless of what those ideas are, win. But consumers, they got way more choices than they used to and way less time.
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Just because the tide is out, doesn't mean there is less water in the ocean.
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What tribes are, is a very simple concept that goes back 50 million years. It's about leading and connecting people and ideas. And it's something that people have wanted forever.
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Tribes makes our lives better, and leading a tribe is the best life of all.
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The good news is that more than ever, value accrues to those that show up, those that make a difference, those that do work that matters.
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The opportunity of a lifetime is to pick yourself. Quit waiting to get picked quit waiting for someone to give you permission quit waiting for someone to say you are officially qualified... and pick yourself.
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I see things differently when I'm focused on opening doors for other people, and more often than not, my doors are opened as well.
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In a digital world, the gift I give you almost always benefits me more than it costs.
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People get good gigs because they stand up....You don't get picked. Reject the tyranny of picked. Pick yourself.
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All good ideas are terrible... Until people realize they are obvious. If you're not willing to live through the terrible stage, you'll never get to the obvious part.
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Lack of resources (payroll), time and competing priorities are why so many nonprofits haven't done well. It's that simple.
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Art is a personal gift that changes the recipient. The medium doesn't matter. The intent does.
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