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The only purpose of customer service is to change feelings.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Feelings
Change
Customer
Educational
Customers
Service
Purpose

More quotes by Seth Godin

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I'm not a psychopath-I'm wearing a tie!
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Human beings, thanks to culture and genetics, are inclined to be pessimistic, fearful, skeptical and believers in conspiracy theories. We also don't like change.
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All great programmers learn the same way. They poke the box. They code something and see what the computer does. They change it and see what the computer does. They repeat the process again and again until they figure out how the box works.
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If we live in a world where information drives what we do, the information we get becomes the most important thing. The person who chooses that information has power.
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No is the foundation that we can build our yes on.
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I have something to say. I know how to do something. I’m doing it. If you want me to do it with you, raise your hand.
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Good marketers measure.
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Two different things: A crowd is a tribe without a leader. A crowd is a tribe without communication. Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.
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Content marketing is the only marketing left
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I see things differently when I'm focused on opening doors for other people, and more often than not, my doors are opened as well.
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It takes three years to be an overnight success, sometimes more.
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All good ideas are terrible... Until people realize they are obvious. If you're not willing to live through the terrible stage, you'll never get to the obvious part.
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Everyone has a comfort zone. Worth considering: How hard (and how often) are you willing to work to get out of it? You can turn that into a habit if you choose.
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Yes, I think it's okay to abandon the big, established, stuck tribe. It's okay to say to them, You're not going where I need to go, and there's no way I'm going to persuade all of you to follow me. So rather than standing here watching the opportunities fade away, I'm heading off. I'm betting some of you, the best of you, will follow me.
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Getting picked is fine if it happens to you. But it's not a plan. It's a version of waiting and hoping.
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Every single important thing we do is something we didn't use to be good at, and in fact, might be something we used to fear.
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Fear is the workout we give ourselves imagining what will happen if things don't work out. . . . Worry is our effort to imagine every possible way to avoid the outcome that is causing us fear, and failing that, to survive the thing that we fear if it comes to fruition.
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All motivation is self-motivation. Your family, your boss, or your co-workers can try to get your engine going, but until you decide what to accomplish, nothing will happen.
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Plans are great, but missions are better.
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Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.
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