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The only purpose of customer service is to change feelings.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Customers
Service
Purpose
Feelings
Change
Customer
Educational

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Even good excuses, really good ones, don't help very much. Explanations, on the other hand, are both scarce and useful. And accurate forecasts and insightful intuition are priceless.
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The combination of passion and art is what makes someone a linchpin.
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If there isn't a good reason, go home. If there is, then do something ... loud, now, and memorable.
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If you're not the best in the world at what you do, then you have to get better.
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Positive thinking is hard. Worth it, though.
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Marketing isn't done by computers, it's done by people. And people who sense opportunity and have the confidence to be remarkable will always defeat defensive actions by people who have given up.
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Not changing your strategy merely because you're used to the one you have now is a lousy strategy.
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The combination of fear and ignorance (two sides of the same coin) can be paralyzing.
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Either you defend the status quo, or you invent the future.
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You can define advertising as the science of creating and placing media that interrupts the consumer and then gets him or her to take some action.
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It's almost impossible to have fun playing ping pong with someone who doesn't care, won't try or isn't any good.
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Instead of focusing on arguing with people who say no, it might be easier to get near the people who like to say yes.
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The cost of being wrong is less than the cost of doing nothing.
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Books work as an art form (and an economic one) because they are primarily the work of an individual.
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I define anxiety as experiencing failure in advance.
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Learning is not done to you, it is something you choose to do.
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If you're going to invest a valuable asset (like time), go ahead and make it productive. Use a postit or two, or some index cards or a highlighter. Not to write down stuff so you can forget it later, but to create marching orders. It's simple: if three weeks go by and you haven't taken action on what you've written down, you wasted your time.
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The question isn’t whether or not you should wait to be picked, the question is whether you care enough to pick yourself.
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People get good gigs because they stand up....You don't get picked. Reject the tyranny of picked. Pick yourself.
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At the heart of art is learning to see
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