Quote

The only purpose of customer service is to change feelings.

Seth Godin

Change background

T
T
T

Change font

TAGS & TOPICS

Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Customers
Service
Purpose
Feelings
Change
Customer
Educational

More quotes by Seth Godin

Image
When kids grow up wanting to be you, you matter.
Seth Godin
Image
Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.
Seth Godin
Image
If there's time for an emergency, why isn't there time for brilliance, generosity or learning?
Seth Godin
Image
It's uncomfortable to challenge the status quo.
Seth Godin
Image
The market and the consumer and idea trump the system.
Seth Godin
Image
If you're in the idea business, it doesn't matter where you're from. It matters if we care about the change you're making.
Seth Godin
Image
Dreamers don't have special genes. They find circumstances that amplify their dreams.
Seth Godin
Image
We have little choice but to move beyond quality and seek remarkable, connected, and new. Remarkable, as you've already figured out, demands initiative.
Seth Godin
Image
Surprise and delight and connection are remarkable.
Seth Godin
Image
Practice works because practice gives us a chance to relax enough to make smart choices.
Seth Godin
Image
Personalizatio n wasn't supposed to be a cleverly veiled way to chase prospects around the web, showing them the same spammy ad for the same lame stuff as everyone else sees. No, it is a chance to differentiate at a human scale, to use behavior as the most important clue about what people want and more important, what they need.
Seth Godin
Image
Measurement is fabulous. Unless you're busy measuring what's easy to measure as opposed to what's important
Seth Godin
Image
The minute there's a map, there is no art. Paint by numbers is not art. Paint by numbers is a mechanical activity.
Seth Godin
Image
It's human nature to quit when it hurts. But it's that reflex that creates scarcity.
Seth Godin
Image
Saying 'no' or even 'stop' is the hallmark of the professional you want on your team.
Seth Godin
Image
If you treat your employees like mushrooms (keep them in the dark and regularly throw crap on them), it's entirely likely you will get precisely the work you deserve in return.
Seth Godin
Image
The digital asset that matters is trust. Awareness first, then interaction, and maybe a habit, but all three mean nothing if they don't lead to permission and trust. The privilege of connection. Everything else is slippery.
Seth Godin
Image
You don't need a new plan for next year. You need a commitment.
Seth Godin
Image
'Good enough' stopped being good enough a long time ago. so why not be great?
Seth Godin
Image
The combination of fear and ignorance (two sides of the same coin) can be paralyzing.
Seth Godin