Quote

Emotional labor is available to all of us, but it is rarely exploited as a competitive advantage.

Seth Godin

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Seth Godin
Age: 64
Born: 1960
Born: July 10
Author
Blogger
Computer Scientist
Economist
Entrepreneur
Writer
Mount Vernon
New York
Labor
Advantage
Emotional
Inspirational
Exploited
Competitive
Rarely
Available

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And in a world where we have too many choices and too little time, the obvious thing to do is just ignore stuff. And my parable here is, you're driving down the road and you see a cow, and you keep driving 'cause you've seen cows before. Cows are invisible. Cows are boring. Who's going to stop and pull over and say, oh, look, a cow? Nobody.
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Evolution is the most popular way we have for dealing with change.
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If we live in a world where information drives what we do, the information we get becomes the most important thing. The person who chooses that information has power.
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Low price is a great way to sell a commodity. That's not marketing though, that's efficiency.
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Marketing yourself to a new person often involves being charismatic, clever and quick-but most jobs and most relationships are about being consistent, persistent and brave.
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The combination of passion and art is what makes someone a linchpin.
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More time [to decide] without more information just creates anxiety, not insight.
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The opportunity of a lifetime is to pick yourself. Quit waiting to get picked quit waiting for someone to give you permission quit waiting for someone to say you are officially qualified... and pick yourself.
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Busy does not equal important. Measured doesn't mean mattered.
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Most people are searching for a path to success that is both easy and certain. Most paths are neither.
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Play a new game, not the older game but faster.
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No one is as smart as all of us.
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Your art is the act of taking personal responsibility, challenging the status quo, and changing people.
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If it's work, we try to figure out how to do less, If it's art, we try to figure out how to do more
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The market and the consumer and idea trump the system.
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The only purpose of customer service is to change feelings.
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In our desire to please everyone, it's very easy to end up being invisible or mediocre.
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If you're not willing to face the abyss of choice, you will almost certainly not spend enough time dancing with opportunity.
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The YouTube video maker gets more out of making a video than you get out of watching it.
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You market when you hire and when you fire. You market when you call tech support, and you market every time you send a memo.
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