Quote

The reality is customers lie - not because they want to want to deceive you, but because they don't do a good job of predicting what they will do in the future.

Scott D. Anthony

Change background

T
T
T

Change font

TAGS & TOPICS

Scott D. Anthony
Age: 49
Born: 1975
Born: February 22
Future
Jobs
Reality
Good
Predicting
Deceive
Deceiving
Customers
Lying

More quotes by Scott D. Anthony

Image
Successful strategies adhere to a basic pattern.
Scott D. Anthony
Image
The sad truth is as difficult as the first mile can be for entrepreneurs, it is doubly tough inside most large companies as innovators can face some significant headwinds.
Scott D. Anthony
Image
Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.
Scott D. Anthony
Image
I think people make innovation much more complicated than it needs to be.
Scott D. Anthony
Image
People who live in more than two countries are more successful innovators.
Scott D. Anthony
Image
I have a fear right now that what I call the advertising-narcissism complex is sucking up way too much top talent.
Scott D. Anthony
Image
A spreadsheet for an innovative idea reports the mathematical relationship between made up numbers. You can't cash a spreadsheet.
Scott D. Anthony
Image
Now, I worry a bit about the TEDification of the world where style trumps substance, so hopefully you have a good blend of both!
Scott D. Anthony
Image
A next-generation innovation writer and thought leader worth watching.
Scott D. Anthony
Image
If you are trying to improve the performance of existing operations in known markets, it is an analytical problem where it's just a question of aligning your execution engine in the right way. If it is about creating something new and different, you can't derive the right answer analytically.
Scott D. Anthony
Image
I think the most important thing to do is to recognize the fundamentally different circumstances of pursuing growth.
Scott D. Anthony
Image
It would be fun too to put some of the great philosophers and political scientists of the past couple centuries into a time machine, have them look at the world today, and see what they think. Imagine Schumpeter, Malthus, Hobbes, Nietzsche, Marx, and more! That would be good fun.
Scott D. Anthony
Image
Companies get into grooves and they keep sharpening what they are doing, when in fact what they really need to do sometimes is to stop and do something completely differently.
Scott D. Anthony
Image
The need to be thoughtful about experiment design is particularly acute within large companies, since some of the behaviors, such as having small teams and tapping into low-cost resources to maximize flexibility, won't come naturally to many people inside huge companies.
Scott D. Anthony
Image
I've come to the conclusion that the core characteristic that separates companies that get innovation from those that don't is a simple word: curiosity.
Scott D. Anthony
Image
Three of our core corporate values are inclusiveness, collaboration, and humility.
Scott D. Anthony
Image
Any leader has two jobs to do. To do what they are currently doing better and more efficiently (call this strengthening the core), and to do what they are not currently doing but will need to do in the future (call this creating the new).
Scott D. Anthony
Image
If you work on a new product launch, spent time in a new geography, or work to develop a completely new skill, you have no choice but to figure out new ways to solve problems.
Scott D. Anthony
Image
One of the biggest mistakes large companies make is creating innovation teams that mirror all the functions of the core business. Those teams make no progress because they spent forever updating each other on what they are doing versus really crushing the most critical problems they need to address.
Scott D. Anthony
Image
The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.
Scott D. Anthony