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High expectations is the key to everything.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Everything
Expectations
Keys
High

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Do it. Try it. Fix it.
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.
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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
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High expectations are the key to everything.
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If one of our customers comes into the store without a smile, I'll give them one of mine.
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Our best ideas come from clerks and stockboys.
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I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
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Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
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I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
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I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
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Swim upstream. Go the other way. Ignore the conventional wisdom.
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Curiosity doesn't kill the cat it kills the competition.
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
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Capital isn't scarce vision is.
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
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I had to get up everyday with my mind set on improving something.
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