Quote

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Work
Long
Good
Limit
Would
Customers
Confidence
Limits
Wells
Well

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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
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If one of our customers comes into the store without a smile, I'll give them one of mine.
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
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I loved retail from the beginning, and I still love it today.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
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There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
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I had to get up everyday with my mind set on improving something.
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High expectations are the key to everything.
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Capital isn't scarce vision is.
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Most everything I've done I've copied from somebody else.
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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
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Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
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Focus on something the customer wants, and then deliver it.
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The goal as a company is to have customer service that is not just the best, but legendary.
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
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The secret of successful retailing is to give your customers what they want
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Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
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I believe in always having goals, and always setting them high.
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
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