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Focus on something the customer wants, and then deliver it.
Sam Walton
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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Customer
Deliver
Customers
Wants
Focus
Something
More quotes by Sam Walton
High expectations is the key to everything.
Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Sam Walton
I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.
Sam Walton
I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
Sam Walton
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Sam Walton
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam Walton
If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton
There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton
One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
Sam Walton
Most everything I've done I've copied from somebody else.
Sam Walton
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Sam Walton
The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
Capital isn't scarce vision is.
Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
High expectations are the key to everything.
Sam Walton
Curiosity doesn't kill the cat it kills the competition.
Sam Walton
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
Sam Walton