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Expenses should never exceed one percent of our purchases.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Purchases
Exceed
Expenses
Percent
Never

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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
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The secret of successful retailing is to give your customers what they want
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Focus on something the customer wants, and then deliver it.
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Individuals don't win in business, teams do.
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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
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I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
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I've always been driven to buck the system.
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There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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Swim upstream. Go the other way. Ignore the conventional wisdom.
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The goal as a company is to have customer service that is not just the best, but legendary.
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
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I believe in always having goals, and always setting them high.
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Our best ideas come from clerks and stockboys.
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We let folks know we're interested in them and that they're vital to us. cause they are.
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I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
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High expectations is the key to everything.
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
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