Quote

If one of our customers comes into the store without a smile, I'll give them one of mine.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Giving
Customers
Smile
Mines
Mine
Culture
Comes
Give
Store
Without
Stores

More quotes by Sam Walton

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Most everything I've done I've copied from somebody else.
Sam Walton
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High expectations is the key to everything.
Sam Walton
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
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I loved retail from the beginning, and I still love it today.
Sam Walton
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I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
Sam Walton
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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton
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Our best ideas come from clerks and stockboys.
Sam Walton
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Sam Walton
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There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Sam Walton
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
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Somehow over the years people have gotten the impression that Wal-Mart was...just this great idea that turned into an overnight success. But...it was an outgrowth of everything we'd been doing since [1945]...And like most overnight successes, it was about twenty years in the making.
Sam Walton
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Commit to your business. Believe in it more than anybody else.
Sam Walton
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton
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Individuals don't win in business, teams do.
Sam Walton
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If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Sam Walton
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The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
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Do it. Try it. Fix it.
Sam Walton
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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Sam Walton
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You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam Walton
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton