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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Littles
Back
Little
Come
Exceed
Giving
Customer
Customers
Expectations
Give
More quotes by Sam Walton
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton
Individuals don't win in business, teams do.
Sam Walton
There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
Sam Walton
I loved retail from the beginning, and I still love it today.
Sam Walton
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Sam Walton
Swim upstream. Go the other way. Ignore the conventional wisdom.
Sam Walton
Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Sam Walton
The secret of successful retailing is to give your customers what they want
Sam Walton
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Sam Walton
I believe in always having goals, and always setting them high.
Sam Walton
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Sam Walton
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Sam Walton
High expectations is the key to everything.
Sam Walton
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam Walton
Our best ideas come from clerks and stockboys.
Sam Walton
Commit to your business. Believe in it more than anybody else.
Sam Walton