Quote

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Little
Come
Exceed
Giving
Customer
Customers
Expectations
Give
Littles
Back

More quotes by Sam Walton

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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton
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Most everything I've done I've copied from somebody else.
Sam Walton
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High expectations is the key to everything.
Sam Walton
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We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
Sam Walton
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Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
Sam Walton
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I loved retail from the beginning, and I still love it today.
Sam Walton
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I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
Sam Walton
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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Sam Walton
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The secret of successful retailing is to give your customers what they want
Sam Walton
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I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
Sam Walton
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Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
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Focus on something the customer wants, and then deliver it.
Sam Walton
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...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Sam Walton
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton
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I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
Sam Walton
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
Sam Walton
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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton
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Individuals don't win in business, teams do.
Sam Walton