Quote

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Customers
Expectations
Give
Littles
Back
Little
Exceed
Come
Giving
Customer

More quotes by Sam Walton

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When all else fails, put on a costume and sing a silly song.
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Swim upstream. Go the other way. Ignore the conventional wisdom.
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I had to get up everyday with my mind set on improving something.
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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
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It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
Sam Walton
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A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.
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We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
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The secret of successful retailing is to give your customers what they want
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Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.
Sam Walton
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I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
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I loved retail from the beginning, and I still love it today.
Sam Walton
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Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
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Most everything I've done I've copied from somebody else.
Sam Walton
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If one of our customers comes into the store without a smile, I'll give them one of mine.
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
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Focus on something the customer wants, and then deliver it.
Sam Walton
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Somehow over the years people have gotten the impression that Wal-Mart was...just this great idea that turned into an overnight success. But...it was an outgrowth of everything we'd been doing since [1945]...And like most overnight successes, it was about twenty years in the making.
Sam Walton