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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Little
Come
Exceed
Giving
Customer
Customers
Expectations
Give
Littles
Back
More quotes by Sam Walton
I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
Sam Walton
Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton
One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
Sam Walton
Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.
Sam Walton
...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton
Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
Sam Walton
High expectations is the key to everything.
Sam Walton
Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Sam Walton
We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton
I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
Sam Walton
There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Sam Walton
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Sam Walton
It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
Sam Walton
High expectations are the key to everything.
Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
Individuals don't win in business, teams do.
Sam Walton
The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
