Quote

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Little
Come
Exceed
Giving
Customer
Customers
Expectations
Give
Littles
Back

More quotes by Sam Walton

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...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Sam Walton
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
Sam Walton
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Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
Sam Walton
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I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
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Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
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We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
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I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
Sam Walton
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We're all working together that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the world an opportunity to see what it's like to save and have a better lifestyle, a better life for all. We're proud of what we've accomplished we've just begun.
Sam Walton
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Focus on something the customer wants, and then deliver it.
Sam Walton
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One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
Sam Walton
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Do it. Try it. Fix it.
Sam Walton
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Don't get so stuck in your ways that you can't change.
Sam Walton
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton
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Individuals don't win in business, teams do.
Sam Walton
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There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Sam Walton
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I had to get up everyday with my mind set on improving something.
Sam Walton