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The secret of successful retailing is to give your customers what they want

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Successful
Secret
Give
Giving
Retailing
Customers

More quotes by Sam Walton

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I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
Sam Walton
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Individuals don't win in business, teams do.
Sam Walton
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I had to get up everyday with my mind set on improving something.
Sam Walton
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Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
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Somehow over the years people have gotten the impression that Wal-Mart was...just this great idea that turned into an overnight success. But...it was an outgrowth of everything we'd been doing since [1945]...And like most overnight successes, it was about twenty years in the making.
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
Sam Walton
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Sam Walton
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Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Sam Walton
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton
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Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.
Sam Walton
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...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton
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I believe in always having goals, and always setting them high.
Sam Walton
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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Sam Walton
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Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Sam Walton
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I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.
Sam Walton
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
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Don't get so stuck in your ways that you can't change.
Sam Walton
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I loved retail from the beginning, and I still love it today.
Sam Walton