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The secret of successful retailing is to give your customers what they want

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Successful
Secret
Give
Giving
Retailing
Customers

More quotes by Sam Walton

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If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton
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Don't get so stuck in your ways that you can't change.
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
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I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
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If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
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I've always been driven to buck the system.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Sam Walton
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It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
Sam Walton
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Capital isn't scarce vision is.
Sam Walton
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton
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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
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A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.
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High expectations are the key to everything.
Sam Walton
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
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I had to get up everyday with my mind set on improving something.
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Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Sam Walton
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Commit to your business. Believe in it more than anybody else.
Sam Walton
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You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam Walton