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The secret of successful retailing is to give your customers what they want

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Customers
Successful
Secret
Give
Giving
Retailing

More quotes by Sam Walton

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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
Sam Walton
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The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
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Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Sam Walton
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A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.
Sam Walton
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Most everything I've done I've copied from somebody else.
Sam Walton
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When all else fails, put on a costume and sing a silly song.
Sam Walton
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I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
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...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Sam Walton
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If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton
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Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
Sam Walton
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
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Capital isn't scarce vision is.
Sam Walton
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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Sam Walton
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We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton