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The secret of successful retailing is to give your customers what they want

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Retailing
Customers
Successful
Secret
Give
Giving

More quotes by Sam Walton

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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Sam Walton
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Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Sam Walton
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If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
Sam Walton
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You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam Walton
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I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
Sam Walton
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Sam Walton
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Our best ideas come from clerks and stockboys.
Sam Walton
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
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One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
Sam Walton
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A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.
Sam Walton
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Sam Walton
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High expectations are the key to everything.
Sam Walton
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Do it. Try it. Fix it.
Sam Walton
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Sam Walton
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I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton
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I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
Sam Walton