Quote

I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
May
Mart
Think
Contributions
Thinking
Status
Contribution
Biggest
Constant
Later
Fiddling
Success
Meddling

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I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
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The goal as a company is to have customer service that is not just the best, but legendary.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
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We let folks know we're interested in them and that they're vital to us. cause they are.
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I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
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Individuals don't win in business, teams do.
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
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If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
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...You can make a positive out of most any negative if you work at it hard enough.
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
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High expectations is the key to everything.
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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
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Our best ideas come from clerks and stockboys.
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Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.
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I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.
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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
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High expectations are the key to everything.
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Do it. Try it. Fix it.
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The secret of successful retailing is to give your customers what they want
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