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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
Sam Walton
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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
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More quotes by Sam Walton
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
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Swim upstream. Go the other way. Ignore the conventional wisdom.
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
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Capital isn't scarce vision is.
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I've always been driven to buck the system.
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Focus on something the customer wants, and then deliver it.
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One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
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Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
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I had to get up everyday with my mind set on improving something.
Sam Walton
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
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The goal as a company is to have customer service that is not just the best, but legendary.
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There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
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Our best ideas come from clerks and stockboys.
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
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High expectations are the key to everything.
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The secret of successful retailing is to give your customers what they want
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If one of our customers comes into the store without a smile, I'll give them one of mine.
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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
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