Quote

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Success
Associates
Everyone
Terribly
Best
Store
Ideas
Stores
Come
Keys
Important
Listening
Listen
Involved
Clerks

More quotes by Sam Walton

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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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High expectations are the key to everything.
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
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High expectations is the key to everything.
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It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
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Don't get so stuck in your ways that you can't change.
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Capital isn't scarce vision is.
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If one of our customers comes into the store without a smile, I'll give them one of mine.
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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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I loved retail from the beginning, and I still love it today.
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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
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I believe in always having goals, and always setting them high.
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Swim upstream. Go the other way. Ignore the conventional wisdom.
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
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The goal as a company is to have customer service that is not just the best, but legendary.
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If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
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Curiosity doesn't kill the cat it kills the competition.
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Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
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Most everything I've done I've copied from somebody else.
Sam Walton