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The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Best
Customers
Satisfaction
Service
Focus
Company
Goal
Business
Legendary
Inspirational
Customer
More quotes by Sam Walton
One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
Sam Walton
Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
Sam Walton
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Sam Walton
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Sam Walton
...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton
I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
Sam Walton
Capital isn't scarce vision is.
Sam Walton
I loved retail from the beginning, and I still love it today.
Sam Walton
High expectations is the key to everything.
Sam Walton
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Sam Walton
Individuals don't win in business, teams do.
Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
Sam Walton
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Sam Walton
Don't get so stuck in your ways that you can't change.
Sam Walton
Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton
