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The goal as a company is to have customer service that is not just the best, but legendary.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Best
Customers
Satisfaction
Service
Focus
Company
Goal
Business
Legendary
Inspirational
Customer

More quotes by Sam Walton

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I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Sam Walton
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There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
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When all else fails, put on a costume and sing a silly song.
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I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
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Leaders must always put their people before themselves. If you do that, your business will take care of itself.
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Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton
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Capital isn't scarce vision is.
Sam Walton
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Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Sam Walton
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The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Sam Walton
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Individuals don't win in business, teams do.
Sam Walton
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There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Sam Walton
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I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.
Sam Walton
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We let folks know we're interested in them and that they're vital to us. cause they are.
Sam Walton
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Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton
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I've always been driven to buck the system.
Sam Walton
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Commit to your business. Believe in it more than anybody else.
Sam Walton
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I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Sam Walton